Privacy Policy

At Packguard, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product authentication platform, website, and related services.

Please read this privacy policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes:

• Full name and business name
• Email address and phone number
• Business address and registration details
• Payment information (processed securely by payment partners)
• Account credentials

1.2 Scan Data

When consumers scan QR codes, we automatically collect:

• Timestamp of scan
• Approximate geographic location (based on IP address)
• Device type and operating system
• Browser information
• QR code identifier and scan result

1.3 Usage Data

We automatically collect information about how you access and use our Services, including your IP address, browser type, pages visited, time spent, and diagnostic data.

2. How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our Services
• To authenticate products and detect counterfeits
• To provide analytics and insights to manufacturers
• To notify you about changes to our Services
• To detect and prevent fraud and abuse
• To provide customer support
• To gather analysis for service improvement
• To monitor usage patterns and optimize performance

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Manufacturers: Scan data is shared with product manufacturers to help them track distribution and detect counterfeits.
• With Service Providers: We share information with third-party vendors who perform services on our behalf.
• For Legal Reasons: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Blockchain-based immutable records
• Regular security assessments
• Access controls and authentication
• Secure data centers with 24/7 monitoring

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you Services. We retain scan data for analytics purposes even after account termination, anonymized where possible.

Blockchain records are immutable and cannot be deleted once written to the ledger, though identifying information is minimized on-chain.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@Packguard.org.

7. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our Services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.